REVS E Bikes products are warrantied to be free from defects in materials or workmanship for a period of:

REVS Cango Series: 24 months on the, Motor drive, Controller, Display, Frame (12 months on battery)

This warranty does not apply to wearable parts such as tires, brakes, spokes, chains or normal wear and tear items.

Misuse or failures due to improper service, accidents, alteration, or abuse are not covered under any warranty.

If the product was purchased at an authorized dealer, then the customer will have repair done by the same dealer and parts will be provided for the warranty repair.

It is the obligation of the customer to present the product to the authorized dealer as shipping of the product for warranty purposes is not included.

A photo of a broken part must be emailed to revsebikes@gmail.com for authorization.

All warranties begin from the date of purchase and are not transferable.

Battery warranty conditions

If there is a problem with the battery, a photo of the serial number must be emailed to revsebikes@gmail.com. Upon approval of the warranty, a replacement will be provided to the customer at no charge. Shipping of the battery is not included. Replacement batteries will be covered by a warranty period equal to 12 months from the original date of purchase.

Damages in transit

It is up to the customer to report any damages to the box or the REVS product within 24 hours of receipt.

If you have received your bike and the box is damaged, you must write “received damaged “on the shipping company’s waybill as they are responsible for any damages due to improper handling of your REVS product. You must then notify REVS electric in writing at revsebikes@gmail.com, or by calling 250-717-1233 within 24 hours of receipt to report the issues, after which REVS is not responsible for any damages.

If it is necessary to return the bike for repairs or exchange, a return authorization number is needed.,